Collectible-friendly returns with fairness and transparency
Because every figure is unique, we focus on issues that impact authenticity or listing accuracy. Please review the guidelines below before requesting a return or exchange.
Last updated: February 27, 2026
Return & exchange eligibility
Contact us within 7 days of delivery with your order number and clear photos or video of the issue.
Wrong item shipped
You received a completely different product than what appears on your order confirmation.
Major damage during shipping
Broken parts, shattered components, severe crushing, or leaks clearly caused in transit—not from age or prior handling.
Item not as described
The condition differs significantly from the description or the listing photography that accompanied the product.
To request a return
- Reach out within 7 days of delivery
- Include your order number
- Attach clear photos or video documenting the concern
Return shipping costs
Who covers the label?
We cover shipping when:
- The item is defective or arrives broken
- The wrong product was sent
- Transit damage caused severe issues
Customers cover shipping when:
The return reason falls outside of the approved scenarios listed on this page.
Packages must be returned in the original packaging (when available) so we can protect limited-edition figures in transit.
Returns not accepted
Many of our offerings are blind boxes, limited releases, or pre-owned pieces. The following situations do not qualify for a return.
Manufacturer imperfections
Small factory quirks that are common with blind boxes and art toys aren't treated as defects.
- Minor paint irregularities or color swings
- Small mold lines or uneven seams
- Tiny surface marks or light printing differences
Normal signs of use on pre-owned items
Pre-loved collectibles may show gentle wear that reflects previous display or storage.
- Light scratches or shelf marks
- Dust or faint wear
- Mild packaging rub or softening
Blind box dissatisfaction
Surprises are the heart of blind boxes. We cannot accept preference-based returns.
- Not receiving a specific character
- Changing your mind after opening
- Disliking the figure once revealed
Opened packaging
Opened blind boxes or seals void eligibility unless the item is severely damaged or misrepresented.
- Opened capsules or blind boxes
- Broken factory seals
Minor packaging imperfections
Packaging can pick up light blemishes during overseas transit and storage.
- Slight dents or corner wear
- Small creases or hairline scratches
Exchange policy
Exchanges are limited to confirmed issues.
- The wrong item was shipped
- The figure arrives broken or severely damaged
- The item condition does not match the listing description
We’re unable to exchange items for different characters, colorways, or personal preference once a blind box is opened.
Final notes
Collectibles are handcrafted and vary by nature.
Minor differences, light wear, and subtle imperfections are part of the collectible world and aren’t considered defects. We work hard to describe every figure accurately and share detailed photos so you can shop with confidence. If you ever have doubts, reach out before purchasing and we’ll clarify condition, authenticity, or packaging details.